Prime ITS | Top IT Professionals in Houston

Prime ITS is a managed IT services and cybersecurity company based at 616 Cypress Creek Parkway, Suite 410, in north Houston. The firm began in 1993 as Prime Computers, building custom PCs, shifted to computer and network support by 2000, and moved to flat-rate managed support around 2010 before incorporating as Prime ITS, Inc. in 2012. Its local team provides fully managed IT with help desk support, proactive monitoring, patching, and planning, plus co-managed support and after-hours coverage for companies with internal IT staff. Prime ITS also handles endpoint protection, security guidance, and Microsoft 365 licensing, configuration, backups, and administration. Pricing is per user with no surprise hourly bills, and the company reports an average help desk response of under 15 minutes during business hours.